Performance Data

I receive hundreds of requests for help and for information every week. Although it is sometimes difficult to give a quick answer, I try to give as prompt a service as possible to all my constituents. I think it is important that you can see how efficiently I am dealing with queries.

So, every week we will update you on the maximum amount of time it takes me to respond to your queries. In time I would like to provide more information on the performance of my office, so you can properly hold me to account. I am the first MP to publish this data, so I would welcome your feedback on it.

Casework

Ben receives numerous requests for help, from dealing with Housing Benefit problems to emergency immigration issues. As Ben is involved in every request for help, non-urgent cases may have to wait for a short while before receiving attention.

Letters received by Ben in the week ending	Maximum Number of Days Before Response
17th February 2012	14 days
11th February 2012	25 days
13th January 2012	21 days
6th January 2012	14 days
3rd January 2012	6 days
9th December 2011	21
2nd December 2011	14
25th November 2011	7
18th November 2011	12
11th November 2011	14
4th November 2011	17
28th October 2011	10
21th October 2011	7
16th October 2011	13
7th October 2011	14
30th September 2011	16
23th September 2011	8
16th September 2011	10
9th September 2011	5
2nd September 2011	7
5th August 2011	4
22th July 2011	5
15th July 2011	7
8th July 2011	21
1st July 2011	14
24th June 2011	14
17th June 2011	8
10th June 2011	6
3rd June 2011	8
27th May 2011	8
13th May 2011	8
6th May 2011	4

Policy Enquiries

Many people write to Ben asking his opinion on a subject or lobbying him to support a campaign. Ben reads and responds personally to every email, letter and card he receives, which can mean that there is a short delay before he is able to send out a reply.

Letters received by Ben in the week ending	Maximum Number of Days Before Response
17th February 2012	9
13th January 2012	11 days
6th January 2012	21 days
9th December 2011	24
2nd December 2011	21
25th November 2011	14
18th November 2011	14
11th November 2011	17
4th November 2011	19
28th October 2011	11
21th October 2011	18
16th October 2011	27
7th October 2011	42
30th September 2011	35
23th September 2011	23
16th September 2011	21
9th September 2011	21
2nd September 2011	21
5th August 2011	5
22th July 2011	1
15th July 2011	4
8th July 2011	29
24th June 2011	22
17th June 2011	23
10th June 2011	17
3rd June 2011	10
27th May 2011	22
13th May 2011	22
6th May 2011	14

 

Please note that for follow-up correspondence reply times may depend on how long it takes for Ben to receive an answer from the council or government departments.